Privacy Policy
Segway Sightseeing (“we”, “us”, “our”) is firmly committed to safeguarding your privacy and ensuring the protection of your personal data. This Privacy Policy outlines how we collect, use, store, and manage personal information from users and visitors of segwaysightseeing.com (“Website”), in accordance with applicable privacy and data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Commitment to Privacy and Data Protection
At segwaysightseeing.com, we respect your privacy and are dedicated to handling your personal information transparently and with care. We implement industry-standard practices to protect your data and comply with all relevant data protection regulations. This policy is designed to inform you about the ways in which we collect, use, and protect your personal data when you interact with our Website or make use of our services.
2. Scope of the Policy and Data Controller
This Privacy Policy applies to all users who access or interact with segwaysightseeing.com and to any personal data we process in connection with our services. For GDPR purposes, the data controller responsible for your personal data is Segway Sightseeing. Questions or concerns may be directed to our support address at [email protected].
3. Categories of Data Processed
We may collect, use, store, or process the following categories of personal data:
a) Usage Data
Information about how you use our Website, including your IP address, browser type, browsing behavior, referring URLs, device identifiers, time spent on pages, and session data.
b) Account Data
Information provided when you create an account or make a booking, including your name, physical address, email address, and telephone number.
c) Profile Data
Information related to your purchases, interests, preferences, feedback, and booking behavior on the Website.
d) Communication Data
Records of correspondence between you and Segway Sightseeing, including support requests, inquiries, contact forms, and chat history.
e) Technical Data
Device information such as operating system, hardware model, unique device identifiers, and browser settings.
f) Transaction Data
Details of purchases or reservations made through the Website, including payment methods, billing address, confirmation codes, and delivery information where applicable.
g) Preference Data
Data related to your marketing and communication preferences, including consent records and interests in specific tours, offers, or services.
4. Legal Bases for Processing Personal Data
We collect and process your personal data based on the following lawful bases as outlined under Article 6 of the GDPR and relevant CCPA provisions:
– Consent: Where you give us permission to process your data (e.g., for marketing communications).
– Contractual Necessity: Where data processing is necessary to perform a contract with you (e.g., for booking or account registration).
– Legitimate Interests: Where we have a legitimate interest in processing your data that is not outweighed by your rights (e.g., to improve our services or detect fraudulent activities).
– Legal Obligation: Where we are required to process your data to comply with a legal obligation.
5. Your Rights Under Data Protection Laws
You have a number of rights under both the GDPR and CCPA. These include the right to:
– Access: Request a copy of the personal data we hold about you.
– Rectification: Request correction of inaccurate or incomplete data.
– Erasure: Request deletion of your personal data where grounds exist.
– Restriction: Request that we suspend processing of your personal data.
– Portability: Request to receive your data in a structured, commonly used, machine-readable format and transmit it to another data controller.
California residents may also exercise additional rights under the CCPA, including:
– Right to Know: Access specific pieces of personal information we have collected about you.
– Right to Opt-Out: Opt out of the sale or sharing of your personal data (Segway Sightseeing does not sell personal data).
– Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your rights.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We implement a comprehensive suite of technical and organizational security measures to protect your data:
– End-to-end encryption during data transmission.
– Secure cloud infrastructure and access controls.
– Firewalls and intrusion detection systems.
– Regular data backups and disaster recovery procedures.
– Employee confidentiality agreements and privacy training.
Despite our robust efforts, no method of online transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security but strive to maintain the highest security standards.
7. International Data Transfers
Your data may be transferred to and processed in countries outside of your country of residence, including jurisdictions outside the European Economic Area (EEA). In such cases, we use Standard Contractual Clauses (SCCs) approved by the European Commission or similar legally-approved mechanisms to ensure your personal data is given equivalent protection.
8. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, or as required to comply with legal and regulatory obligations. Retention periods are as follows:
– Usage Data: up to 12 months
– Account Data: as long as the account is active plus 6 years
– Profile Data: 3 years from last interaction
– Communication Data: 3 years
– Technical Data: 1 year
– Transaction Data: 7 years for tax/audit purposes
– Preference Data: until withdrawal of consent or inactivity for 2 years
Upon expiration of these periods, data will be securely deleted or anonymized.
9. Cookie Policy
Segway Sightseeing uses cookies and similar technologies to enhance user experience, analysis, and functionality. These include:
– Essential Cookies: Required for core website functionality such as security and navigation.
– Functional Cookies: Remember your preferences across visits.
– Analytics Cookies: Collect anonymous statistics to understand user interaction and improve performance.
– Performance Cookies: Monitor site speed and load times for optimization.
10. Cookie Management and Compliance with GDPR & CCPA
Upon first visit, users are presented with a cookie banner to manage preferences and grant/reject consent. You may update or withdraw your consent at any time by using the Cookie Settings available on the Website, or by adjusting your browser settings to refuse non-essential cookies.
Under applicable laws, you have the right to:
– Refuse non-essential cookies (analytics, marketing);
– Access detailed breakdowns of cookie usage;
– Withdraw cookie consent without detriment to core services.
For detailed information on cookies, including a full list of cookies used by segwaysightseeing.com, please refer to our separate Cookie Policy.
11. Protection for Children Under 13
Our website is not intended for use by children under 13 years of age. We do not knowingly collect personal data from children without verifiable parental consent. If we become aware that a child has provided personal information without appropriate authorization, we will take prompt steps to delete such information.
12. Policy Updates and Notifications
We reserve the right to modify or update this Privacy Policy to reflect changes in legal requirements, technology, or business practices. When changes are made, we will revise the content of this page. In cases of material changes, we may provide prominent notification via the Website or directly via contact details you have provided.
13. Contact Us
If you have questions, concerns, or intend to exercise your legal rights under this Privacy Policy, please reach out to us:
Email: [email protected]
Website: https://www.segwaysightseeing.com
We are dedicated to protecting your privacy and ensuring compliance with applicable privacy laws, including the GDPR and CCPA. Please contact us with any privacy-related concerns.